Return & Refund Policy
Return & Refund Policy
We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a return and refund policy as outlined below.
1. Return Eligibility
To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received. Returns must be initiated within 7 days of delivery.
2. Non-Returnable Items
Certain items, such as custom-made couture or intimate apparel, are not eligible for return due to hygiene and customization reasons.
3. Process for Returns
To initiate a return, please contact our customer care team at info@senkumari.com with your order number and reason for return. Once approved, we will provide instructions for shipping the item back to us.
4. Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed and automatically credited back to your original payment method within 7-10 business days.
5. Contact Information
For any further assistance regarding returns and refunds, please reach out to us:
Email: info@senkumari.com
Phone: 7558755842